All prices on our website include delivery charges for UK Mainland addresses.*
Delivery prices quoted are for outside UK Mainland addresses.
Areas covered in different zones incur additional charges.
More information on the zones covered by City Link can be obtained from one of their websites.
Please e-mail us for a quotation outside Zone 1
* Please note there are small areas of the UK that do not fall under UK Mainland such as the Scottish Highlands
Delivery of stock items will normally be next working day (if ordered before 3 pm) from clearance of payment and security checks.
- We will endeavour to deliver goods within the times stated.
- Goods are subject to availability and delay in delivery of goods is sometimes outside our control.
- Any dates we specify for the delivery of the goods are approximate only.
- We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
- If we are temporarily out of stock, we will notify you of this.
- You should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order.
As soon as we have delivered the goods to your door you will be responsible for them.
- We will only deliver goods to the address on the order.
- Goods will not be left without a signature.
- From the time you receive the goods:
* Take note of the number of packages you are signing for.
* Any shortages must be noted on the delivery note you are signing at the time of delivery.
Non delivery of goods
- It is your responsibility to make sure that someone is there to receive the goods.
- City Link will attempt several deliveries. If unsuccessful, goods will be returned to us.
- If we have to send the goods again, you will incur re-delivery charges.
- No goods will be sent again, until you have made full payment of the re-delivery charge.
Limitation for Notification of Claims
- It will be your responsibility to inform us of any damages within 24 hours from delivery.
- Any shortages must be noted on delivery note you are signing for and it is your responsibility to notify us within 24 hours from delivery.
- If we have supplied you the wrong goods, we have to be notified within 24 hours from delivery.